Uptime Guarantee

RaviHost offers a monthly Uptime Guarantee (“Guarantee”) for the Hosted Services You purchase from Us. Suppose We fail to meet this Guarantee, as solely determined by Us, due to an internal infrastructure or equipment failure. In that case, You will be eligible for a Service cycle prolongation for the time the Service was unreachable. The maximum Service cycle prolongation given may be one (1) month of free hosting. A staff member of our Support Team must confirm downtime.

1. Services Refund Breakdown Depending on the type of Service You use, different remedies may apply:
2. Reseller & VPS Accounts All Reseller and VPS accounts are ensured with a 99.9% monthly Guarantee.

   The first forty-five (45) minutes, i.e., 0.1%, of Service unavailability per month are not eligible.

   If the Service has been up for less than 99.9%, we’ll offer a 1-day Service cycle prolongation for each hour the server has been down below this limit.

3. RaviHost Shared, Business & Dedicated Server Accounts A 99.9% monthly Guarantee covers all Junior, Senior, Master, Pro, Basic Reseller Hosting, Master Reseller Hosting, Alpha Reseller Hosting, and Dedicated Server accounts.

   For non-scheduled maintenance/downtime, we’ll offer a 1-day Service cycle prolongation for each hour of downtime experienced.

4. Mode of Refund To claim a Service cycle prolongation, You need to contact Us by submitting a ticket to the RaviHost Billing department within the first 07 calendar days after the downtime took place.
5. Limitation Any Service interruption deriving from failure or deficiency of RaviHost infrastructure and equipment may not be eligible if caused or associated with such things as, but not limited to:
   • DDoS or similar attacks on Our servers.
   • Third-party software failure.
   • You maxing Your resource container.
   • Issues resulting from errors or omissions by You.
   • Interruptions caused by You from custom scripting, coding, or the installation of third-party applications.
   • Network conditions across the internet (outside of our network), such as between Your ISP and Our data center.
   • Firewall blocks/bans.
   • Browser or DNS caching issues.
   • Outages related to the reliability of certain programming environments.
   • Any other circumstances beyond our control or that are not reasonably foreseeable.
   • Any act of God or force majeure which results in the failure of the service.

   All remedies are at the discretion of RaviHost, based on its investigation of any issue that is covered by this section.

   If RaviHost provides a remedy as described above, or Guarantee, for a particular Service, this shall be Your sole and exclusive remedy for defects in, or issues with, the Service. RaviHost shall not be liable for any consequential or indirect loss or damage caused by the failure of Service.

6. Amendment RaviHost may at any time amend or vary the terms of this Guarantee by providing notice on the RaviHost website.